cancellation policy

When you book an appointment with Kaitlin Barra Blonde Specialist, I set that time aside just for you.

If you cancel with late notice it impacts on me significantly and inconveniences the many other clients that have been turned away because I am fully booked.


I require a minimum of 24hrs notice if you wish to cancel or re-schedule you appointment.

In order to secure your appointment, I will now be requiring a $50 booking fee to be paid at the time of booking of colour services.
The fee may be paid by bank transfer or Paypal and is held against your booking as a credit towards that appointment.

• If a cancellation is made with more than 24 hours notice, the fee is forwarded to the new appointment time.

• If a cancellation is made with less than 24 hours noticed, the booking fee is forfeited as a late cancellation fee.

• If you simply don't turn up to a booked appointment, the booking fee is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking.

• Clients who provide less than 24 hours notice are welcome to find someone else in their place to have the booked service(s) to avoid losing their booking fee.

• If no booking fee is received at the time of booking, you acknowledge that your appointment slot will be considered open and can be filled by another client at anytime.

I hope you understand and respect the booking fee and cancellation policy.

Booking an appointment is acknowledgement of this cancellation policy.

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timing for appointments

Beautiful hair takes time! I am a perfectionist and so I am very particular with my foil placement. If you are getting blonde/lightening work done, please allow between 3 and 5 hours with me in the salon. Please don’t book any other appointments around this as I can not guarantee you will be ready in time.

 

If you are booking in for your first visit and require a major colour correction or want to go lighter from roots to ends, this process can take even longer, so just please be mindful of when you are booking your appointment that you don’t have work, school pickups, other appointments made.
Thank you xx